Privacy Policy
Last Updated: [January 13, 2024]
This Privacy Policy describes how Paw and Clay (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website www.pawandclay.com (the “Site”).
1. Information We Collect
We collect several types of information for various purposes to provide and improve our service to you.
Personal Data: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely by our payment gateway, we do not store full credit card details), email address, and phone number.
Order Information: We collect information about your orders, including products purchased, purchase date, and order value.
Account Information: If you create an account, we collect your username, password, and the information mentioned above.
Communication Data: If you contact us via email, contact form, or live chat, we collect the content of your message and your contact details.
Technical & Usage Data: We automatically collect certain information about your device and how you interact with our Site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. We collect this using cookies, log files, and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including sending order confirmations and shipment notifications.
To communicate with you about your account, orders, or customer service inquiries.
To screen orders for potential risk or fraud.
To provide, maintain, and improve our Site and services.
To send you marketing and promotional communications (only if you have explicitly consented to receive them). You can opt-out at any time.
To personalize your experience on our Site and to measure and analyze the effectiveness of our advertising (see Cookies section).
To comply with legal obligations.
3. Sharing Your Information
We share your personal information with trusted third parties only to help us use your information for the purposes described above:
Service Providers: We use WooCommerce (by Automattic) to power our online store. We also share data with:
Payment processors (e.g., Stripe, PayPal) to securely complete transactions.
Shipping carriers (e.g., DHL) to fulfill and deliver your orders.
Email marketing and analytics providers to communicate with you and understand site performance.
Advertising & Analytics: We share technical data and usage information with service providers like Facebook (via Facebook Pixel) to analyze website traffic and show you relevant ads for our products on other platforms. This sharing is governed by their respective privacy policies.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests (e.g., court order, subpoena).
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device.
Types of Cookies We Use:
Necessary Cookies: Essential for the Site to function (e.g., shopping cart, login).
Analytics & Advertising Cookies: Help us understand how visitors use our Site (e.g., Google Analytics) and to deliver targeted advertising. Specifically, we use Facebook Pixel to track conversions, build audiences for ads, and gain insights into user behavior after viewing an ad.
Your Choices: Most web browsers allow you to control cookies through their settings. You can also manage your cookie preferences by clicking the “Cookie Settings” link in our website footer or cookie banner. Please note that disabling certain cookies (especially Necessary Cookies) may affect the core functionality of the Site.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we retain order information for tax and warranty purposes for a period of 5 years as required by law or business need.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
Access & Portability: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct inaccurate or incomplete data.
Deletion: You can request that we delete your personal data under certain conditions.
Restriction/Objection: You can request that we restrict or object to the processing of your data.
Withdraw Consent: Where we rely on consent (e.g., for marketing), you can withdraw it at any time.
Opt-out of Marketing: You can unsubscribe from our marketing emails using the link in every email.
Opt-out of Targeted Advertising: You can manage your preferences for advertising cookies through our Cookie Settings.
To exercise these rights, please contact us using the details in the Contact Us section below.
7. International Data Transfers
Our Site is operated globally, and your information may be transferred to and processed in countries other than your own (e.g., when using service providers like Facebook or DHL). We ensure appropriate safeguards are in place when transferring data outside the European Economic Area (EEA) or the UK, primarily through the use of Standard Contractual Clauses approved by relevant authorities.
8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact us at:
Email: support@pawandclay.com
Mailing Address: 123 Demo St, San Francisco, CA 45678, United States
Paw and Clay reserves the right of final interpretation regarding this policy and all customer service matters.